TERMS & CONDITIONS

INTRODUCTION

By installing, accessing or using any websites, mobile apps, email newsletters and subscriptions, and other digital properties (altogether referred to as the ‘Online Platforms’ or ‘Platforms’) on which these Terms and Conditions (the ‘Terms’) are posted or referenced, You (the ‘Customer’ or ‘Your’) agree that You accept these Terms and Conditions, as amended from time to time by Lion Paw ('We', 'Us', Or 'Our'), from time to time, in relation to its selected Products which delivery or collection services are provided for and who controls and operates the Online Platforms. If you do not agree to these Terms and Conditions, you may not use these Platforms.

The Online Platforms may contain links to other websites or apps which are owned and operated by third parties. Such links are provided as a convenience to You and which are left to Your discretion to use in accordance with the third party's rights of use. The inclusion of such links on its Online Platforms should not be considered an endorsement by Lion Paw.

By accepting these Terms, You also understand and consent to Lion Paw collecting Your data for the following purposes:

• Fulfilling Your requests/orders and processing payments;
• Informing You about our products, services, competitions, offers, promotions or special events (if You give us permission to do so);
• To maintain, manage and/or improve our products and services; and/or
• To comply with any applicable law.

ORDERING, PRICES AND PAYMENT

Ordering

These terms and conditions apply to all orders for the supply of Lion Paw Products to You. An order is deemed to be complete when:

1. an offer is made You to buy a Product(s);
2. You make payment through the designated payment methods; and
3. this is accepted by Lion Paw through a pop-up message or any other means which Lion Paw introduces from time to time.

Ordering of regulated products including, but not limited to, alcohol is subject to any applicable law and Lion Paw may be required to refuse to serve that product in certain situations, even if the order has been accepted by Lion Paw . In such an event Lion Paw will refund the payment made for the product(s) within a reasonable period.

Further, when You purchase items such as alcohol You are warranting that You are of legal age to purchase them and Lion Paw may ask for acceptable ID (such as ID, Driver’s License or Passport); to confirm your age. Should Lion Paw have any doubt about Your age, it may cancel the order relating to the regulated product.

To order alcohol through the Online Platforms You must be at least eighteen (18) years of age.

Once an Order has been made it cannot be cancelled by the Customer.

Availability

All products are supplied subject to availability. Should an order have been accepted in terms of clause 2.1.4 and the Product(s) are not available, Lion Paw will issue a refund within a reasonable period.

LIMITATION OF LIABILITY

Lion Paw Warranty

Lion Paw will take reasonable care in ensuring that all information provided on the Online Platforms is accurate.

Lion Paw does not warrant that:

1. the Products remain available;
2. access to any or all Online Platforms will be continuous and uninterrupted; and/or
3. Any or all of the Online Platforms will be secure and free from hackers, viruses, Trojans, worm attacks or any other form of unauthorized access by any person or program.

To the fullest extent permitted by Law, Lion Paw excludes all liability arising:

• out of the supply and/or delivery of its Products including any loss or damage arising directly or indirectly in connection with the delay in preparation of the food or time of delivery or collection;
• from any circumstances over which Lion Paw has no control over and which it could not avoid even with any reasonable care; or
• any indirect or unforeseeable loss suffered or incurred by You. In any event, Lion Paw liability to You will not exceed the total price charged for the Products.

Your Warranties

You warrant or guarantee that the personal and/or payment information:

• You provide to Lion Paw is your own and/or is information You are authorized to provide;
• is not misleading or deceptive by inclusion or omission;
• does not infringe on the rights of another person, including any intellectual property;
• Will not give rise to any claims or liability against Lion Paw .

You will not use the Online Platforms or their content for any purpose that is unlawful or prohibited by these terms or at law.

You will not use the rent, sell, sublicense, loan, merge, adapt, assign the Online Platforms wholly or in part or to combine them with any other programs or services.

You will not disassemble, decompile, reverse engineer, copy or create any derivative works based on the Online Services.

Your Liability

You agree to hold Lion Paw , its franchisees, employees and agents harmless from any loss, liability, claim, demand, damages and costs arising out of or in connection with:

• Your breach of these terms and conditions; and/or
• Any willful, unlawful or negligent act or omission by You.

INFORMATION ON THE ONLINE PLATFORMS

Lion Paw does not guarantee the accuracy or completeness of any information provided on the Online Services. You should consider the information to be provided ‘as is’ and without warranty (express or implied).

Lion Paw does not warrant that the information or Online Services is suitable for Your intended purposes.

MAINTENANCE OF THE ONLINE PLATFORMS

Lion Paw may take down one or more of its Online Platforms from time to time for maintenance. When this is necessary Lion Paw will endeavor to do so at times which cause minimal disruption to You.

Lion Paw assumes no responsibility for any interruption, defect, delay in operation or transmission, technical malfunction and/or any other problem relating to or resulting from any or all of the Online Platforms being offline or unavailable.

INTELLECTUAL PROPERTY

Any and all rights in the Online Platforms, including their content (which includes, but not limited to logos, images, graphics, trademarks, and/or look and feel) shall remain the property of Lion Paw as the Licensor and which are licensed to You.

Subject to these terms and conditions Lion Paw grants You a non-exclusive, non-transferable and revocable license to use the Online Platforms for Your own personal purposes in line with these terms and conditions.

REFUSAL OF ACCESS

Lion Paw may, at its discretion, suspend limit or terminate your access to the Online Platforms, should:

• You breach any of these terms and conditions;
• Lion Paw believe that any or all of the Online Platforms may be at risk of loss or damage to Lion Paw or any other person;
• Lion Paw be required by law to do so;
• There be any other reasonable grounds for Lion Paw to do so.

DATA PRIVACY POLICY

Definitions

The following terms are used throughout the Policy and are defined as follows:

• A ‘Cookie’ refers to a small software application which allows a website to recognize a previous user and to observe how a user navigates within a website. These are used by Lion Paw to improve the navigational experience of customers/visitors to Our websites and to make them easier to use.
• ‘We’ ‘Us’ ‘Our’ ‘markets’ refers to Lion Paw Limited, its associated and or affiliated companies in the various markets within which it operates.
• ‘Data’ ‘personal data’ ‘information’ means information that can identify an individual such as their name, identification number, address, telephone number.

Scope

The adoption and implementation of this Policy is done in line with Lion Paw ’ commitment to processing data in accordance with the legislation of the various markets it operates in. However, given the spread of those markets, for the purposes of this Policy Lion Paw shall use the seven (7) principles of the GDPR Data Protection Act (‘GDPR Act’), which are broad and all-encompassing. These principles are:

• Lawfulness, fairness and transparency: meaning the data subject has given Lion Paw consent to use their personal information in terms of a contract, and the information can be collected under law.
• Specific purpose: meaning the data is collected for a stated reason which is clearly communicated to its data subjects.
• Data minimization: referring to the use of data being relevant and limited to the purpose for which it is collected. For example, if Lion Paw only intends to send out an emailed newsletter it should gather and use the data necessary for that, being an email address and name.
• Accuracy: Lion Paw must take reasonable steps to ensure the data collected is accurate and kept up-to-date.
• Storage Limitation: means that personal data should not be held any longer than it is required for e.g., for processing, public interest, statistical purposes, withdrawn as the request of the data subject etc. Where such data is no longer required it should be erased.
• Security and confidentiality: Lion Paw must determine and ensure that there is adequate security, and back-up measures, in place to keep the data secure.
• Accountability: Lion Paw to show it is complying with these principles in terms of having a Data Privacy Policy in place, security measures, a Data Protection Officer(s) and adopting any relevant documentation such as cascading of the policy into contracts.

Collection of Data

How and from whom personal information is collected:

Lion Paw collects personal information for a range of business purposes from sources such as its clients, customers, employees, contractors and other individuals, through:

1. Direct means such as telephone calls, emails, third parties, registration as a customer on the application and specific Brand delivery services App’s to facilitate the delivery of food; or
2. Indirectly through browser cookies when Our websites are viewed; this personal information includes names, addresses (whether residential or business), mobile or telephone numbers, e-mail addresses (whether personal or work) and job designations of our clients, customers, employees, contractors etc. information we collect during the provision of our services to our clients would generally be of a more detailed nature such as financial information.

Purpose for acquiring and using the personal information

Our main purpose for facilitating the registration and/or collection personal data is for Us to:

• Provide services such as the delivery through the application
• Respond to Customer requests;
• Maintain Customer relationship(s);
• Notify/market Our product offerings and developments to Our Customers
• Internal Reporting and management;
• Assist in the scoping and recruitment of staff; and/or
• Any other purpose related to our business.

Customers have the right to opt-in or opt-out of the holding and processing of their personal information for such marketing and/or service provision from Lion Paw. Therefore, notices to this effect shall be included in various website cookies, customer terms and conditions, and any other relevant documentation.

Any collection of or use of Customer data should be done in terms of this Policy and/or as dictated by applicable legislation in the respective markets.

Disclosure of Personal Information to Third Parties

As a general rule, We do not routinely disclose, sell, or trade personal information to third parties unless:

• such use or disclosure is permitted by this Policy and/or the applicable legislation in the respective market;
• We believe it necessary to provide Our Customer with a product or service which they have requested or are contracted to;
• It is to protect the rights, property or personal safety of a Customer, in the public interest, and/or Lion Paw’s interest;
• some or all of the assets or operations of Lion Paw are or may be transferred to another party as part of the sale of some or all of Lion Paw’s business;
• The customer has given their consent; and/or
• The information is non-personal, de-identified and aggregated information for research or promotional purposes.

Disclosure of Personal Information to Third Parties:

As a general rule, We do not routinely disclose, sell, or trade personal information to third parties unless:

• such use or disclosure is permitted by this Policy and/or the applicable legislation in the respective market;
• We believe it necessary to provide Our Customer with a product or service which they have requested or are contracted to;
• It is to protect the rights, property or personal safety of a Customer, in the public interest, and/or Lion Paw’s interest;
• some or all of the assets or operations of Lion Paw are or may be transferred to another party as part of the sale of some or all of Lion Paw’s business;
• The customer has given their consent; and/or
• The information is non-personal, de-identified and aggregated information for research or promotional purposes.

As Lion Paw uses a range of service providers to assist Us in maximizing the quality and efficiency of Our services and business operations (including internal business requirements, such as recruitment and human capital requirements), this means that individuals and/organizations (such as independent contractors, travel service providers, mail houses, off-site security storage providers, website hosts, electronic database managers, event managers, credit managers and debt collecting agencies) outside of Lion Paw may have access to personal information held by Lion Paw and/or may collect and/or use such data on Lion Paw’s behalf. In such instances, these service providers are required to adhere to this Policy and not to use such data for any unauthorized purposes.

Lion Paw may obtain products or services offered by a third party pursuant to an agreement or arrangement between that third party and Lion Paw, such as a credit card provider. In such cases We may provide the customer’s data to that third party, including information around the customer’s use of such services.

Transfer of information outside countries

Transfer between Lion Paw entities:

As a transnational organization, Lion Paw may exchange customer data between countries whose data protection laws may differ. Where there is a difference between the Policy and local laws, Lion Paw will adhere to local laws.

Transfer and/or backing-up of information outside of the market:

Lion Paw may also use facilities or contractors outside a market to process or back-up its information or to provide certain services to Lion Paw. As a result, personal information may be transferred to overseas facilities or contractors for these purposes. The application of this will be done in accordance with local legislation.

Privacy on Our websites and/or Mobile Applications:

This policy also applies to any personal information collected through Our websites or Mobile Applications, where the customer provides such information:

• directly, such as where the Customer makes a request or completes a registration form; and/or
• Indirectly through Cookies which may be used on some areas of Our websites.

Where Lion Paw provides links to websites operated by third parties, Lion Paw will not be responsible for the privacy practices or policies of those sites where the Customer may disclose their information, nor will the provision of such a link by Lion Paw be deemed an express or implied endorsement, promotion, or warranty of the products or services offered by or through that site.

Security of personal information:

Lion Paw shall ensure that the personal information is accurate, up-to-date, and securely stored, in electronic format or hard copy. The related confidentiality and security obligations will be cascaded down to the relevant data processors and Lion Paw employees with access.

In line with industry best practice, where there is no longer a legal or business need for Us to retain the personal data it will be destroyed or archived as non-identifiable data.

Access to information:

Lion Paw shall provide the Customer with access to their information upon request and providing adequate identification in the form of a driver’s license, current passport, and/or national identification card).

This may require an administration fee to cover the cost of accessing and/or providing the data.

Data Protection Officers

Lion Paw shall appoint a Data Protection Officer who shall be responsible for the compliance of that market to this Policy and local legislation.

Where no formal appointment is made of a market Data Protection Officer, the role shall default to the market’s Country Finance Director / Finance Manager.

Amendments to the Policy

Lion Paw operates in a dynamic business environment, over time aspects of Our business may be changed as we respond to changing market conditions. This may require that Our policies, such as this one, be reviewed and revised, which Lion Paw reserves the right to do. In such an event, the market will be advised of the change(s) through the appointed Data Protection Officer.

General Terms

Assignment of rights. Lion Paw may transfer its rights and obligations under these Terms to another entity, which will not affect Your rights. You may only transfer your rights or obligations under these terms to another person if Lion Paw agrees in writing. No Partnership. You agree that your compliance with these terms does not constitute a partnership or other commercial arrangement between You and Lion Paw. Waiver. Any failure or delay by Lion Paw in exercising its rights in relation to Your breach of these terms and conditions is not a waiver of those rights. Severability. If any of these terms are invalid, illegal or unenforceable they will be struck out and Lion Paw will replace it with a compliant provision if need be, while the other terms capable of separate enforcement remain valid.